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(June 16, 2021)
Dear Spring Green Animal Hospital friends,
As you are all well aware, we have had to adjust our practice to the realities of Covid-19 to help keep you, society in general, and our team, safe and healthy while still providing care for our animal patients. We are so happy to share that together, we have been very successful in achieving that goal. With your patience and forbearance, our hospital has been able to stay open and functioning every business day since the pandemic began. Due to our team's diligence and professionalism, not a single member of our team contracted Covid-19.
Since almost all of our team is, or will soon be, fully immunized, and local infection rates continue to decline, we feel it is now reasonable to allow one owner to accompany their pet(s) into the hospital, with some restrictions, starting this second week in June. Since space is limited, with relatively small exam rooms and greater requests for our services, we will need to continue some restrictions to limit the traffic flow and congestion in the hospital. Our lobby will remain closed for medication and food pick up.
3. Can I bring family members to my pet’s appointment?
We understand the human-animal bond and multiple people may want to be present for the appointment. At this time we are allowing 1 owner in for the appointment. If you need to bring other family members, we will happily provide curbside service. There will be exceptions for end of life appointments.
We will escort you into an exam room. A technician will obtain your pets information. The veterinarian will come in and sit down with you to discuss your pets appointment. IF your pet needs additional testing, vaccines or procedures, a staff member will escort your pet to the treatment area and all health care needs will be performed by our team of qualified technicians and assistants. The reason for this new plan is to reduce the amount of people in our small exam rooms.
5. What if I need to refill my pet’s medications or pick up food?
We are still requesting refills be called or emailed to us ahead of time. This gives us time to fill the prescription and reduces the wait time for you. We can take payment over the phone for faster service at your pick up. When you arrive please call and let us know you are here. We will let you know if it is safe to pick up your pets medications at our pick up box.
6. What if my pet is here for boarding or grooming services?
We ask you call us upon your arrival. We will direct you to our side entrance and have a staff member meet you there. All boarding and grooming forms will be emailed to you prior to your pets stay/appointment.
7. How do I communicate concerns or updates on my pet for their appointment?
If you are feeling at all unwell or may have been exposed to someone with COVID-19, please either:
- Arrange for someone else to bring your pet in, or
- If your pet is scheduled for a wellness visit and isn’t sick, please call us to reschedule your appointment. You won’t be penalized for canceling an appointment due to illness or possible exposure.